Skip to main content
The Cite Shop - Cite them right for Zotero

Return and Refund Policy

Last updated: 9 August 2026

This policy explains when you can get your money back, and how to ask. It applies to everything sold through theciteshop.com by Cosmo Quantum LLC.

The short version

  • Renewals: if your licence renews automatically, you have 14 days from the charge to cancel and get a full refund.
  • First purchases: because you ask us to supply the product straight away, a first purchase is not refundable if you simply change your mind.
  • If it doesn't work: you are entitled to a repair, replacement or refund. This applies whatever else this policy says.

1. Why a first purchase is not refundable

Our products are digital. We supply them immediately after payment, which is why, at checkout, you tick a box asking us to begin supply straight away and confirming that you understand you are giving up your 14-day right to cancel. You cannot complete an order without doing so.

That means we cannot offer a refund on a first purchase simply because you have changed your mind, or because you have decided you do not need the product after all.

This does not affect anything in section 3 below.

2. Refunds on automatic renewals

Licences renew automatically each year, so it is possible to be charged for a year you did not intend to continue. We do not want anyone to be stuck with that.

If your licence renews and you do not want it, contact us within 14 days of the renewal charge and we will refund it in full. You do not need to give a reason.

  • The 14 days run from the date we take the payment, not from when you notice it.
  • We email you on the day of renewal to confirm the charge and remind you of this right, and again at least 30 days before each renewal so you have the chance to cancel first.
  • When we refund a renewal, that licence period ends. Your right to use the product ends with it, and you should stop using it and remove it from your devices.

If more than 14 days have passed since the renewal charge, we cannot refund it, but you can cancel at any time to stop the next one.

3. If a product is faulty or not as described

You are always entitled to a working product. If a product is faulty, does not do what its description says, or does not work with a version of Zotero that its product page lists as supported, tell us and we will put it right — by fixing it, replacing it, or refunding you if we cannot fix it within a reasonable time.

These are your legal rights. In the UK they come from the Consumer Rights Act 2015, in the EEA from Directive (EU) 2019/770, and similar protections may apply where you live. Nothing in this policy limits them. If any part of this policy appears to conflict with them, your legal rights win.

Please contact us before requesting a refund on this basis. Most problems are compatibility issues we can solve the same day.

4. Cancelling without a refund

You can cancel a licence at any time, whether or not a refund is due. Cancelling stops the next renewal charge; it does not end your current licence early or refund what you have already paid, and you keep using the product until the period you have paid for runs out.

You can cancel through the link in any of our emails, in your account on the website, or by emailing us. It takes no more than a couple of steps, and you never need to phone or write to us.

5. What happens to your licence after a refund

When we refund a licence, that licence ends. We deactivate it, and you must stop using the product and remove it from your devices.

Refunding or cancelling a licence does not affect your Zotero library. Any references and citations you have already created remain yours and stay in Zotero.

6. How to request a refund

Email [email protected] and include:

  • the email address you used to order
  • your order number, if you have it to hand
  • whether this is about a renewal charge or a problem with the product
  • if something is not working, a short description and your Zotero version

We aim to reply within 2 working days.

7. How and when we pay refunds

We refund to the original payment method — the same card or PayPal account you paid with — within 14 days of accepting your request. We cannot refund to a different card or account.

Depending on your bank, the money may take a few further days to appear. If you paid in a currency other than US dollars, your bank's exchange rate at the time of the refund may differ slightly from the rate when you paid, which is outside our control.

8. Before you dispute a charge

If you do not recognise a charge or believe something has gone wrong, please email us first. A renewal you had forgotten about is refundable in full within 14 days, and we can almost always sort things out faster than a bank dispute, which typically takes several weeks.

9. Contact

Cosmo Quantum LLC 1021 E Lincolnway, Suite 9528 Cheyenne, WY 82001 United States [email protected]

This policy sits alongside our Terms and Conditions and Privacy Policy.